Customer Service Representative I
About The Position
Hilliary Communications is seeking an in-house customer service representative at its Lawton, Oklahoma location. The representative serves as a primary local point of contact for customers in Lawton and Medicine Park, providing support in person and over the phone. The role involves representing the company professionally and warmly, helping customers, processing payments, coordinating installation appointments, and working with colleagues to address inquiries. The representative is expected to follow company policies and security and cash-handling procedures while maintaining a positive attitude and willingness to learn.
Requirements
- High school diploma or equivalent.
- At least 1 year of customer service experience.
- Excellent communication and interpersonal skills.
- Ability to troubleshoot and resolve customer issues.
- Proficiency in basic computer skills.
- Ability to work independently and as part of a team.
- Trustworthiness and attention to detail.
Nice To Haves
- Experience with software testing.
Responsibilities
- Represent Hilliary Communications with professionalism and friendliness.
- Provide customer support and help ensure positive customer interactions.
- Accurately process cash and credit transactions, balance cash drawers, and manage equipment returns.
- Collaborate and communicate with colleagues, escalating inquiries to customer service when needed.
- Schedule installation appointments for new and existing customers in Oklahoma and Texas based on technician schedules.
- Follow company guidelines, including security and cash-handling procedures.
- Maintain a positive attitude and demonstrate a growth mindset and friendly demeanor.
Benefits
- Supportive team.
- Opportunities to grow skills.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
