Customer Service Representative / Dispatcher

American Leak Detection of Eastern Oklahoma•Jenks, OK

5h•Onsite

About The Position

American Leak Detection is hiring a full-time Customer Service Representative / Dispatcher in Tulsa, Oklahoma. This role is the voice of the company and helps create a positive customer experience while coordinating technicians and supporting daily operations. The representative assists customers from their initial call through service completion by answering questions, explaining the company's leak detection services, scheduling appointments, dispatching technicians, and keeping customer information and daily workflows organized. The position is Monday through Friday, 7:30 AM to 4:30 PM.

Requirements

Excellent customer service and telephone skills.
Strong verbal and written communication skills.
Strong organizational skills and attention to detail.
Ability to multitask, prioritize, and think on one's feet.
Dependable, team-oriented attitude and willingness to learn.
Proficiency in Microsoft Office.
Successful completion of a criminal background check; employees may also be subject to drug screening.

Nice To Haves

Previous experience in customer service, scheduling, dispatching, or a similar role is preferred.
Experience in plumbing, restoration, construction, or a related industry.
Familiarity with Salesforce or other CRM software.

Responsibilities

Answer incoming calls, respond to customer questions, and make a positive first impression.
Learn the company's services and explain how it helps homeowners, businesses, and municipalities locate hidden leaks.
Build rapport, communicate clearly, and ensure customers feel supported throughout the service process.
Schedule service calls, manage calendars, and keep customers informed of appointment details.
Coordinate daily schedules, route technicians efficiently, and communicate job details.
Manage changing priorities, update customer information, and help keep daily workflow running smoothly.