Customer Service Representative - Dispatch

Irving Oil•Saint John, NB

3d•Onsite

About The Position

As a Fixed Term Dispatch Customer Service Representative, you will answer incoming calls, emails and fax requests from consumers regarding Irving Energy products and services. Your goal will be to engage with our residential and commercial customers and provide an excellent consumer experience. Your success will depend on your proactive ability to call and email consumers, communicate to appropriate stakeholders and escalate issues where appropriate. You will also work with other departments to assist in the resolution of issues or requests while taking ownership of the consumer experience. Kindly note that this is a temporary opportunity offering an 8-month fixed term contract. Additionally, our contact center is operational 7 days a week with hours ranging from 7:00am to 9:00pm; therefore, your shift may vary with notice. If you are interested in this exciting opportunity with Irving Oil, please apply by June 15, 2026.

Requirements

Strong communication skills with an ability to quickly build rapport and maintain relationships
Problem solving/decision making skills as well as an ability to multi-task
Computer literacy is required, good organizational skills, strong analytical skills, and good interpersonal skills
Ability to work well with others is required
Excellent customer service skills
1-3 years contact center experience

Nice To Haves

High School Diploma or Post-secondary education preferred

Responsibilities

Generate sales leads that develop into new customers
Develop understanding of all our products to provide the best solution for our customer needs
Provide point of contact for the customers of Irving Energy and excellence in service through verifying and updating customer account information, troubleshooting and/or solving basic account related problems, managing the needs of displeased callers, escalating issues as appropriate, providing accurate information on products and services and answer general inquiries, and offering value added services
Provide customer service by taking information for orders of heating oil, and propane, and for products to be delivered on the next scheduled delivery day
Work collaboratively with other departments to assist in the resolution of issues or requests
Taking ownership for the consumer experience while maintaining professionalism at all times
Perform other duties as required to maintain and enhance consumer relations and departmental productivity
Provide customer service by taking information for orders of heating oil, and propane, and for products to be delivered on the next scheduled delivery day