Crisis Dispatch Representative
About The Position
Fulfilling Career Alert – Join us as a Crisis Support Specialist! This role is for a Crisis Support Specialist, also known as a Crisis Dispatch Representative, at High Plains Mental Health Center's Crisis Intervention Center (CIC) in Hays, Kansas. The CIC is a groundbreaking facility transforming mental health care in northwest Kansas by easing the burden on local hospitals and law enforcement, shortening inpatient waitlists, and providing critical mental health services close to home. As a 24/7 inpatient facility, the CIC offers multiple shifts and a variety of career opportunities. This is a rewarding opportunity to be supported by an organization that stands by its mission of being “Here for You.”
Requirements
- Must be at least 18 years old.
- High school diploma or GED required.
- Demonstrated proficiency with technology, including basic computer skills, printers, scanners, and multi-line phones.
- Strong interpersonal skills with a calm, professional demeanor in high-pressure environments.
- Physically & mentally capable of managing crisis situations and emergency response scenarios.
- Must pass required background checks (KBI and KDADS).
- Must comply with TB testing and health screening protocols.
- Must submit a medical clearance confirming fitness to perform job duties or note accommodations if needed.
- Must pass a pre-employment drug screening; may be subject to random drug screen.
Nice To Haves
- Additional training or education in healthcare, psychology, or human services is a big plus!
Responsibilities
- Answer phones and triage calls.
- Welcome and support individuals in crisis with empathy and professionalism.
- Monitor the Mobile Crisis Response (MCR) team in accordance with safety and communication protocols.
- Monitor the MCR team’s location and safety while they are in the community.
- Assist with patient admissions, including basic triage documentation and release forms.
- Manage schedules: new appointments, rescheduling, cancellations, and backfilling time slots.
- Facilitate communication between staff, clients, and external providers.
- Maintain and organize patient records: scanning, indexing, securely filing, etc.
- Support the patient discharge process to ensure proper continuity of care.
- Follow strict confidentiality and safety guidelines.
- Participate in ongoing training, including de-escalation, trauma-informed care, and emergency response.
Benefits
- Competitive Pay: from $17.61-$20.61 per hour [earn $1-$3 more per hour with shift differentials!]
- Excellent Health, Dental, & Vision Insurance
- Life Insurance
- Paid Time Off & Extended Illness Time
- 403(b) Plan
- KPERS Retirement Plan
- Supplemental Benefits
- HSA & FSA
- Holiday pay [8 hours holiday pay in addition to any hours worked; our Center recognizes 7 holidays]
- Scholarship, work-study, & internship opportunities for employees
- $500 SIGN-ON BONUS [awarded after successful completion of 90-day orientation]
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
