Customer Service-Dispatch

Sedgwick•Elgin, IL

5d•$17•Onsite

About The Position

Sedgwick is seeking a Customer Service-Dispatch to join their team. This role is crucial for expediting the Customer Service claims application process, ensuring correct case assignment, and acting as a customer liaison to connect customers with the right contact person for problem resolution. The company emphasizes a caring culture, work-life balance, and opportunities for career growth. Sedgwick has been recognized by Newsweek as one of America's Greatest Workplaces and certified as a Great Place to Work®.

Requirements

High school diploma or GED required.
One (1) year of clerical or customer service experience or equivalent combination of education and experience preferred.
Excellent oral and written communication
PC literate, including Microsoft Office products
Good customer service skills
Strong organizational skills
Good interpersonal skills
Ability to work in a team environment
Ability to meet or exceed Performance Competencies

Responsibilities

Assigns new claims to the appropriate claims handler.
Enters verbal and written application information that meets both the internal and external customers' requirements accurately into the claims management system.
Contacts the customer by telephone, written correspondence and/or the claims system regarding documentation required to process a claim, required time frames and claim status.
Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process.
Participates in and maintains a quality service culture within the Customer Service Team.
Attendance during scheduled work hours is required.
Performs other duties as assigned.
Supports the organization's quality program(s).