Customer Service-Dispatch
About The Position
To expedite the Customer Service claims application process; to ensure correct case assignment; and to act as a customer liaison in assisting the customer with the correct contact person to resolve problems and/or questions. Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape.
Requirements
- High school diploma or GED required.
- One (1) year of clerical or customer service experience or equivalent combination of education and experience preferred.
- Excellent oral and written communication
- PC literate, including Microsoft Office products
- Good customer service skills
- Strong organizational skills
- Good interpersonal skills
- Ability to work in a team environment
- Ability to meet or exceed Performance Competencies
Responsibilities
- Assigns new claims to the appropriate claims handler.
- Enters verbal and written application information that meets both the internal and external customers' requirements accurately into the claims management system.
- Contacts the customer by telephone, written correspondence and/or the claims system regarding documentation required to process a claim, required time frames and claim status.
- Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process.
- Participates in and maintains a quality service culture within the Customer Service Team.
- Attendance during scheduled work hours is required.
- Performs other duties as assigned.
- Supports the organization's quality program(s).
Benefits
- medical
- dental
- vision
- 401k and matching
- PTO
- disability and life insurance
- employee assistance
- flexible spending or health savings account
- other additional voluntary benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
