Dispatch Clerk - Public Service Representative I
About The Position
The City of Edmonton is looking for a highly organized and efficient individual to join our Parks and Roads Services team as a Dispatcher. As the central point of contact for all maintenance and service requests, you will play a crucial role in ensuring the smooth operation of our parks and roadways. If you have a strong work ethic, excellent communication skills, and a commitment to providing exceptional public service, we encourage you to apply! The Dispatcher is responsible for receiving and redirecting service requests, dispatching the necessary resources, and ensuring the timely completion of work orders. This role involves extensive interaction with 311, equipment operators, supervisors, and other stakeholders, requiring exceptional interpersonal and problem-solving skills. The successful candidate will have a strong understanding of the City of Edmonton's policies and procedures, as well as the ability to work independently and as part of a team.
Requirements
- Grade 12, supplemented by related courses in call centres, public relations, communications, and a minimum of 3 years of public relations experience; OR Completion of Grade 12 and a minimum of 5 years of public relations experience, including a minimum of 2 years of dispatching experience
- Proficiency with computer applications and two-way radio systems
- Excellent communication, interpersonal, and problem-solving skills
- Ability to work independently and as part of a team
- Ability to multitask and prioritize work in a fast-paced environment
- Strong organizational and time management skills
- Ability to work rotating shifts, including evenings and weekends
- Solid understanding of COE roadway grid system, ability to extract location information quickly, and provide enhanced navigation to all field staff, emergency personnel and other partners
- Alignment to our Cultural Commitments and Leadership Competencies
- Embracing a culture of equity, diversity, reconciliation, and inclusion
- Hire is dependent on a Criminal Records Check (CRC) security clearance that is satisfactory to the City of Edmonton and is a requirement of this position. There may be a cost associated with this requirement
Nice To Haves
- Working knowledge of Parks and Roadway maintenance activities
- Experience with SAP software
Responsibilities
- Receive and respond to various Road Maintenance requests from EPS, Fire, Utilities, Field staff, On-call staff, and others
- Main contact for ENVISO spill reporting line for COE employees and contractors
- Receive and assess 311 service requests for maintenance of roadways and park operations
- Determine the severity of service requests and dispatch the appropriate resources
- Use a GPS dashboard and two-way radio system to efficiently locate and communicate with equipment operators
- Answer after-hours calls for Traffic Operations, dispatching standby personnel as needed
- Answer Occupational Health and Safety (OHS) calls, providing assistance and escalating to OH&S consultants as required
Benefits
- Learn more about our benefits https://bit.ly/COEbenefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
