Public Service Representative

Massachusetts Port Authority•Boston, MA

2d•Onsite

About The Position

The Massachusetts Port Authority is seeking a Public Service Representative (Bargaining Unit, Local 25) to be the face of Boston Logan International Airport and drive customer-centric initiatives. This role involves resolving inquiries and complaints to ensure passenger satisfaction, adapting to changing situations, and maintaining a strong focus on outstanding customer service. The ideal candidate will be committed to teamwork, cultural sensitivity, and attention to detail to create a positive and welcoming environment. Responsibilities include handling emergencies, following protocols, and enhancing the airport experience for passengers.

Requirements

1-3 years of customer service experience.
Ability to communicate in standard English.
Ability to obtain a Massport Security Badge and U.S. Customs Seal.

Nice To Haves

Excel in communication.
Embrace diversity.
Adapt seamlessly to changing situations.
Commitment to teamwork.
Cultural sensitivity.
Attention to detail.
Prepared to handle emergencies.
Follow protocols.
Actively contribute to the goal of enhancing the airport experience for our passengers.

Responsibilities

Staff information booths, providing ground transportation options, accommodations, and event assistance to passengers.
Serve as an Airport Ambassador, ensuring passenger flow and public safety at key points.
Promote Boston and New England through explanation of tourist attractions, hospitality services, and Logan Modernization.
Operate display systems, providing relevant airline/airport information, managing paging and lost and found services, and assisting with ADA inquiries.