Utility Service Representative / Public Works

City of Gainesville•Public Works Department, TX

14h•Onsite

About The Position

To collect meter readings for utility service billing; to provide a variety of utility services including completing work orders; connecting, transferring and disconnecting service, performing rereads and clearing area around meter boxes; and to provide information to the public regarding utility billing.

Requirements

Knowledge of location of various streets and addresses.
Knowledge of City policies and procedures regarding utility service.
Knowledge of common causes and remedies for consumption problems.
Knowledge of pertinent Federal, State and local laws, codes and regulations.
Knowledge of basic mathematical and computer principles.
Ability to investigate and determine reasons for unusual water consumption, low pressure and other service problems.
Ability to understand and follow oral and written instructions.
Ability to explain City utility service policies and procedures in a tactful and effective manner.
Ability to work outdoors in adverse weather.
Ability to work independently.
Ability to operate and use a variety of tools and equipment necessary for the performance of assigned duties.
Ability to interpret and apply Federal, State and local policies, procedures, laws and regulations.
Ability to establish and maintain cooperative-working relationships with those contacted in the course of work.
Ability to drive safely and observe all traffic laws.
Equivalent to the completion of the twelfth grade.
Possession of valid driver’s license required.

Nice To Haves

No experience is required.

Responsibilities

Drive to water meter locations throughout the day; read water meters on an assigned route; record reading information on hand held meter device; report any abnormal readings, leaks, damages or tampering.
Perform re-reads on meters when unusually low or high readings have been recorded.
Re-sequence routes as necessary.
Prepare work orders for water shop; clear area around meter boxes for accessibility.
Clean and service assigned City vehicle; maintain proper fluid levels; have minor repairs completed as necessary.
Answer questions and provide information to the public; investigate complaints and recommend corrective action as necessary to resolve complaints.
Collect payments/issue receipts on delinquent accounts while in the field if customer request; put payment and receipt copy in drop box.
Be available and on call after hours until approximately 8:00 p.m. weeknights and alternating weekends 8:00 a.m. to 8:00 p.m. unless otherwise specified by the Utilities Supervisor.
Handle problems with hand held equipment; send for repairs.
Install and reset meter boxes and lids throughout the City as directed.
Make repairs and test meters in the field.
Repair or replace broken curb stops.
Install meters for new service and remove meter for disconnects.
Assist utility maintenance staff as directed.
Perform related duties as assigned.