Customer Service Representative - Collections

AmeriServ Financial Bank • Johnstown, PA

8h

About The Position

This role involves processing paperwork, maintaining confidential files and records, and operating a computerized word processing system. The representative will handle various clerical duties, answer telephone inquiries, and prepare and execute loan-related documents. Responsibilities also include issuing proceeds checks and performing administrative duties for consumer, commercial, and mortgage lending.

Requirements

• Ability to process paperwork.
• Ability to establish and maintain files and records, including confidential ones.
• Proficiency in operating a computerized word processing system.
• Skills in typing, filing, and recording.
• Ability to answer telephone inquiries and direct customers.
• Ability to prepare and execute documents.
• Ability to issue proceeds checks.
• Familiarity with processing and administration of existing loans (consumer, commercial, mortgage lending).

Responsibilities

• Process paperwork related to departmental activities.
• Establish and maintain files and records, including those of a confidential nature.
• Operate a computerized word processing system to produce letters, reports, forms, and other printed documents.
• Perform various clerical duties, such as typing, filing, and recording.
• Answer telephone responding to general inquiries and direct customers to the appropriate area.
• Prepare and execute documents such as notes, disclosures, rescissions, and checklists.
• Issue proceeds checks.
• Perform a variety of duties related to the processing and administration of existing loans in consumer lending, commercial lending, and mortgage lending.
• Perform all other related duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed