Collections Customer Service Representative

Alorica•San Antonio, TX

7d•Onsite

About The Position

We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else. As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do. You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit.

Requirements

High school diploma or GED
6+ months of customer service or collections experience preferred
Strong communication and customer service skills, including active listening, empathy, and problem-solving
Able to clearly document customer issues with accuracy and attention to detail
Comfortable multitasking across systems while assisting customers
Able to handle a high volume of work, including back-to-back calls or cases
Basic knowledge of Microsoft Office

Responsibilities

Deliver a positive, supportive experience for every customer by actively listening, showing empathy, and resolving issues efficiently
Use strong communication and problem-solving skills to understand customer needs and guide them to clear, effective solutions
Manage multiple systems and tools while assisting customers, ensuring accuracy and attention to detail in every interaction
Thrive in a fast-paced environment by handling a high volume of calls or cases while maintaining quality and professionalism
Apply your customer service or sales experience to build trust, create meaningful interactions, and drive positive outcomes
Continuously learn and adapt to improve performance, contribute to team success, and enhance the overall customer experience

Benefits

Health, dental, and vision coverage with HSA options
Paid time off
Flexible pay options: daily or weekly pay
401(k) retirement plan
Leadership development programs designed to support career growth and advancement
Professional and personal development through open-access courses via Alorica Academy
Paid training and tuition reimbursement
Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more
Employee assistance program for personal and professional support
Additional voluntary benefits to meet your individual needs
Performance-based credits redeemable at the onsite eatery
Onsite dining options, including grab-and-go meals and beverages
Comfortable second-floor lounge with soft seating and quiet spaces
Dedicated lactation and prayer room for comfort and privacy
24/7 on-site security
Free on-site parking