Collections/Customer Service Clerk

City of Johnson City•Johnson City, TN

2d•Onsite

About The Position

The City of Johnson City, Tennessee is currently accepting online applications for a Collections/Customer Service Clerk in the Finance Department. The employee performs intermediate clerical and technical work in the area of accounting, i.e., collecting monies for the city; issues receipts for all monies received; balances daily receipts of cash, checks, and deposit slips; performs related duties as required. Work in this class involves the use of accounting principles and methods. Employees in this class have the responsibility of verifying accuracy in all pertinent data and documentation. Employees in this position may be responsible for processing large sums of money. Employees in this position have the responsibility of correcting errors that may be recognized after processing.

Requirements

General knowledge of accounting principles
general knowledge of office methods, procedures, and equipment operations
ability to apply departmental policy in work situations
ability to maintain accurate records
ability to establish and maintain effective working relationships with fellow employees as well as the general public
knowledge of filing principles
manual dexterity required for the efficient use of office equipment such as keyboards, typewriters, facsimile machines, etc.
able to sit for extended periods of time while at work station or desk

Nice To Haves

courses in accounting techniques and computers

Responsibilities

collects, posts and accounts for taxes, fees and monies received
calculates and prepares tax and delinquent tax notices
processing business licensure
balancing daily cash receipts
writing receipts for State Revenue, Police Department, district schools, Senior Center, district transit, parks and recreation, alcohol revenue, insurance, collection bills, and other relevant agencies
processing mail and collecting for Public Utilities
verifying that credit vouchers are collected and processed
answering telephone to respond to business licensure and tax inquiries
posting permits
performs related tasks as required