Customer Service Representative / Branch Administration Assistant
Heritage - Crystal Clean LLC•Hoffman Estates, IL
About The Position
The Branch Administration Assistant supports branch operations by processing administrative paperwork accurately and efficiently and serving as a key point of contact for customer inquiries through the Company's phone line. The role includes data entry, handling and routing customer calls, responding to inquiries, maintaining contact with field personnel, and performing general office duties.
Requirements
- High school diploma or equivalent.
- Team player who is friendly, personable, and enthusiastic.
- Ability to prioritize and meet deadlines.
- Strong communication skills.
- Strong work ethic.
- Reliable.
- Good numerical aptitude.
- Above-average computer skills, including Microsoft Excel, Word, and Outlook.
Nice To Haves
- At least 2 years of business or customer service experience.
Responsibilities
- Process branch paperwork through data entry accurately and in a timely manner.
- Meet weekly processing goals.
- Answer the Customer Service phone line professionally, averaging 40 calls per day.
- Route and distribute incoming customer phone calls accurately.
- Respond to customer inquiries.
- Maintain direct contact with field personnel from branch locations.
- Develop knowledge of a variety of field concepts, practices, and procedures.
- Perform general office duties.
Benefits
- Health, Dental and Vision insurance
- Wellness Program
- Flexible Spending Accounts
- Life Insurance
- Long-Term Disability
- Employee Assistance Program
- Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
