Customer Service Representative - Agriculture

SPR PACKAGING LLC•Rockwall, TX

8d•Onsite

About The Position

SPR Packaging is a leading company in the flexible packaging market. We are growing and expanding our team, looking for dedication, and commitment. This position is responsible for acting as a liaison between our Sales Representatives and our manufacturing plant in Spain. Assists with order processing, order status, complaints, errors, account questions, billing, cancelations, delivery, and other queries. The primary point of contact is with U.S. sales representatives and the plant coordinator in Spain.

Requirements

2 years of customer service experience is required.
Must be a positive and energetic individual that has the ability to work well with all levels of an organization.
Must be willing to work the necessary hours to get the job done.
Excellent organizational skills and attention to detail.
Excellent communication skills - both written and oral.
Ability to work effectively in a fast paced, and dynamic environment.
Microsoft Office applications - MS Excel and MS Word.
Knowledge/use of ERP systems.

Nice To Haves

Bachelor's degree in business or a related field
Experience working in a manufacturing industry is preferred.
Import and Export experience is a plus.
Bilingual in English and Spanish is a plus.

Responsibilities

Sales order processing, including coordination of item specifications, production timing, delivery, and shipments.
Coordination of resolution of any quality questions or issues.
Reporting and analysis, provide information as required in support of customer.
Coordinate with the internal departments to find solutions and resolve matters.
Resolve customer complaints via phone, email, or mail.
Assist with placement of orders, credits, returns and pickup.
Document detailed customer information and other pertinent information.
Place or cancel orders and coordinate the import process.
Utilize SPR systems to communicate order status and shipping information.
Work closely with senior customer service personnel to ensure proper customer service is being delivered.
Ensure complete customer satisfaction is provided to the best of your ability.
Assist in compiling information and reports at the direction of the VP Executive.
Perform purchasing duties as required.