Customer Service Rep(04696) - 3502 Brenbrook Dr.

Domino's Franchise•Randallstown, MD

1d•Onsite

About The Position

Domino’s Customer Service Representatives provide friendly customer service and help prepare and serve high-quality pizzas. They take and process orders in person and by phone, address customer concerns, handle cash, and may upsell products. The role also includes food preparation, stocking and controlling ingredients and portions, maintaining food safety and hygiene, taking inventory, completing paperwork, and cleaning equipment and the facility. Team members receive in-store training and support from a manager or teammate. The position may be part-time or full-time, and the posting describes opportunities to progress from customer service into management and franchise ownership. The work involves operating store equipment and using a computer keyboard or touch screen to enter orders. Team members communicate with customers and coworkers, follow written instructions, make accurate calculations and monetary change, and work independently or with others while meeting quality standards. Work conditions can include changing or adverse weather during outside tasks, temperatures ranging from about 36 degrees in the cooler to 90 degrees or above in some work areas, food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, and moving mechanical parts. Physical work includes standing for most tasks, walking short distances, handling and carrying supplies, pushing or pulling trays, and occasionally climbing stairs or a ladder, stooping, bending, crouching, and squatting. Deliveries may include cases weighing up to 50 pounds. Reaching and hand use are continuous, and shaping dough frequently requires forceful use of the forearms and wrists.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and coworkers, including by telephone.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills for taking and processing orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touch screen.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to perform the described physical tasks, including standing, walking, lifting, carrying, pushing, pulling, reaching, and occasional climbing, stooping, bending, crouching, and squatting.

Responsibilities

Demonstrate a friendly, positive attitude and provide customer service.
Take orders over the phone and in person; receive and process telephone orders.
Address customer concerns.
Handle cash and make correct monetary change.
Upsell products.
Make high-quality pizzas and prepare food products.
Control food portions and maintain hygiene and food safety.
Stock ingredients and supplies from the delivery area to storage and work areas, including the walk-in cooler.
Operate store equipment and prepare products.
Take inventory and complete associated paperwork.
Clean equipment and the facility, and perform general cleaning duties.
Perform outside tasks such as removing trash.
Communicate with customers and coworkers to process orders.
Meet quality control standards and make work-related judgments and decisions.