Customer Service Rep(02935) - 9785 Hayden Dr.
About The Position
We are seeking a friendly and efficient Customer Service Representative to join the team at the Mascoutah, United States location. As the first point of contact for customers, the representative helps ensure customer satisfaction and maintain the company’s reputation for excellent service. The role includes answering calls, taking and entering food orders, processing payments, providing customer support, assisting with pizza preparation as needed, and maintaining a clean work environment. The representative collaborates with teammates to fulfill orders promptly and must be able to manage multiple tasks during busy periods. The position requires lifting and moving items weighing up to 25 lbs., following company policies and food safety regulations, and flexibility to work various shifts, including weekends and holidays.
Requirements
- Excellent phone communication and customer service skills.
- Ability to take accurate orders and handle cash transactions.
- Basic computer skills and familiarity with point-of-sale systems.
- Strong multitasking abilities and efficiency in a fast-paced environment.
- Flexibility to work various shifts, including weekends and holidays.
- Physical ability to stand for extended periods and lift up to 25 lbs.
- Positive attitude and team-oriented mindset.
- Attention to detail and ability to follow directions precisely.
- Stress management skills and ability to remain calm under pressure.
Nice To Haves
- Food handling certification, or willingness to obtain it.
- High school diploma or equivalent.
- Previous customer service experience.
Responsibilities
- Answer incoming phone calls promptly and professionally.
- Take accurate food orders and enter them into the ordering system.
- Process cash and card transactions efficiently.
- Provide customer service by addressing inquiries and resolving issues.
- Assist with pizza preparation as needed.
- Maintain a clean and organized work environment.
- Collaborate with team members to ensure timely order fulfillment.
- Handle multiple tasks simultaneously during busy periods.
- Lift and move items weighing up to 25 lbs.
- Follow company policies and food safety regulations.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
