Customer Service Rep(08360) - 1015 S Main St
About The Position
The Customer Service Rep operates equipment, stocks ingredients and supplies, prepares products, receives and processes telephone orders, takes inventory, completes related paperwork, and cleans equipment and the facility. Orientation and on-the-job training are provided. The role involves communicating with customers and coworkers in person and by telephone, entering orders by keyboard or touch screen, handling payments and making change, and performing repetitive tasks while meeting quality standards. Work includes standing for most tasks, walking short distances, and occasional office paperwork. Some team members may deliver orders within a designated area; delivery duties may involve driving and navigating stairs. Working conditions include exposure to varying weather, changing temperatures, food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, and moving mechanical parts. Physical tasks include lifting and carrying supplies, pushing or pulling trays, bending, crouching, reaching, climbing, and frequent hand use. The posting states that information will be kept confidential according to EEO guidelines.
Requirements
- Ability to comprehend and provide correct written instructions.
- Ability to communicate verbally with customers and coworkers in person and by telephone.
- Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
- Ability to make correct monetary change.
- Verbal, writing, and telephone skills to take and process orders.
- Eye-hand and motor coordination to make precise movements rapidly and accurately.
- Ability to work alone and with others, perform repetitive tasks, work under stress, meet quality standards, and make judgments and decisions.
- Ability to perform the physical tasks described, including standing, lifting and carrying items weighing up to 50 pounds, pushing or pulling trays, bending, reaching, and occasional climbing.
- Ability to use a computer keyboard or touch screen.
Responsibilities
- Operate all equipment.
- Stock ingredients from the delivery area to storage, work areas, and the walk-in cooler.
- Prepare products.
- Receive and process telephone orders.
- Take inventory and complete associated paperwork.
- Clean equipment and the facility approximately daily.
- Communicate with customers and coworkers to process orders in person and by telephone.
- Enter orders using a computer keyboard or touch screen.
- Handle payments and make correct monetary change.
- Deliver pizzas within a designated delivery area when assigned.
- Unload deliveries and move supplies to storage.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
