Customer Service Rep (01117) 4910 Washtenaw Ave

Domino's Franchise•Ann Arbor, MI

1d•Onsite

About The Position

A Domino’s Customer Service Representative provides friendly customer service and supports store operations by taking and processing orders, handling payments, preparing food, and maintaining a clean and safe work environment. The role includes training and support from a manager or teammate. Domino’s describes opportunities for team members to develop their careers from customer service into management and franchise ownership. The position may be part-time or full-time; the posting does not specify which applies to this opening.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders by phone and in person.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills for taking and processing orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touch screen.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to stand for most tasks and walk short distances for short durations.
Ability to lift and stack deliveries weighing up to 50 pounds, with cases lifted from the floor to shelves up to 72 inches high.
Ability to carry supplies, including cans weighing 3 pounds 7 ounces, pizza sauce weighing 30 pounds, and trays of dough weighing approximately 12 pounds each.
Ability to push or pull trays on dollies, requiring up to 7.5 pounds of force to push a stack.
Ability to stoop, bend, crouch, squat, and reach as required for food preparation, stocking, and cleaning.
Continuous use of hands and eye-hand coordination; shaping dough requires frequent, forceful use of forearms and wrists.
Ability to talk and hear on the telephone, use near and mid-range vision, perceive depth, and differentiate hot and cold surfaces.
Ability to work in varying and sometimes adverse weather conditions and in changing temperatures, including areas ranging from 36 degrees in the cooler to 90 degrees or above.
Ability to work around food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, and moving mechanical parts.

Responsibilities

Demonstrate a friendly, positive attitude and strong customer service skills.
Take orders by phone and in person, and process them using a computer keyboard or touch screen.
Address customer concerns.
Handle cash and make correct change.
Upsell products.
Make pizzas and prepare other food products while following portion-control, hygiene, and food-safety practices.
Operate store equipment and prepare products.
Stock ingredients and supplies from delivery areas into storage and work areas, including the walk-in cooler.
Receive and process telephone orders.
Take inventory and complete related paperwork.
Clean equipment and the facility, including general cleaning duties.
Remove trash and perform other outside tasks.
Work independently and with others, perform repetitive tasks, and meet quality-control standards.
Unload deliveries using a hand truck and move supplies to storage and shelves.
Occasionally climb stairs or a ladder to change signs, wash walls, or perform maintenance.