Customer Service Rep (01101) - 953 Washtenaw Ave

Domino's Franchise•Ypsilanti, MI

21h•Onsite

About The Position

The Customer Service Rep serves customers in a Domino’s store by taking and processing orders, addressing concerns, handling cash, and helping prepare high-quality pizzas. The role also includes stocking and inventory tasks, food preparation, cleaning, and maintaining food safety and quality standards. Team members receive in-store training and support from a manager or teammate. The position may be part-time or full-time, and the posting describes opportunities to develop a career in store management and franchise ownership.

Requirements

Ability to comprehend and provide correct written instructions.
Ability to communicate verbally with customers and coworkers to process orders in person and over the phone.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills for taking and processing orders.
Motor coordination to make precise, rapid movements with the eyes, hands, and fingers.
Ability to use a computer keyboard or touch screen to enter orders.
Ability to work alone and with others, perform repetitive tasks, work under stress, meet quality-control standards, and make judgments and decisions.
Ability to stand for most tasks and walk short distances for short durations.
Ability to unload and handle deliveries, including lifting cases weighing up to 50 pounds and stacking them on shelves up to 72 inches high.
Ability to carry supplies, including pizza sauce weighing approximately 30 pounds and dough trays weighing approximately 12 pounds each.
Ability to push or pull trays on dollies, occasionally climb stairs or a ladder, and bend, crouch, squat, and reach as needed.
Ability to use hands continuously and frequently use forearms and wrists to shape pizza dough.
Ability to talk and hear on the telephone; near- and mid-range vision and depth perception for store tasks; and ability to distinguish hot from cold surfaces.

Responsibilities

Demonstrate a friendly, positive attitude and strong customer service skills.
Take orders over the phone and in person, and receive and process telephone orders.
Address customer concerns and communicate with customers and coworkers.
Handle cash and make correct monetary change.
Upsell products.
Make pizzas and prepare other products according to quality standards.
Maintain food and portion control, hygiene, and food safety.
Operate store equipment and enter orders using a computer keyboard or touch screen.
Stock ingredients and supplies from delivery areas to storage, work areas, and the walk-in cooler.
Prepare products and maintain inventory and associated paperwork.
Clean equipment and the facility, including performing general cleaning duties.
Perform outside tasks such as removing trash.