Customer Service Rep - 2nd Shift

DSV • Riverside Township, KS

3d • Onsite

About The Position

The Customer Service Representative helps maintain positive customer relationships and provide excellent customer service. The role assists customers with inquiries, resolves issues, and coordinates with warehouse teams to meet customer needs while upholding company standards for customer satisfaction. The position is based in Wichita, Kansas, and is scheduled Monday through Friday from 1:00 p.m. to 9:30 p.m. Compensation is $21.07 per hour, plus a $0.75 shift differential for working second shift.

Responsibilities

• Respond to customer inquiries by phone, email, or the Customer Service Database in a professional and timely manner.
• Validate customer issues using physical stock checks and system tools, troubleshoot problems, and provide resolutions based on findings.
• Assist with inventory management, conduct stock checks, and correct inventory records as needed.
• Follow safety policies and guidelines to help maintain a safe warehouse environment.
• Develop an understanding of warehouse processes and inventory to provide accurate responses to customer inquiries.
• Communicate with customers about order status, delivery inquiries, and issue resolution.
• Use designated vehicles to deliver products to customers as needed to resolve customer issues.
• Communicate with other warehouse departments to expedite processes and resolve customer issues.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed