Customer Service Associate - 2nd Shift

Penske•Salt Lake, UT

7d•Onsite

About The Position

Penske Logistics is hiring a Customer Service Associate at its warehouse operation in Salt Lake City. The role supports the supply chain network by responding to customer requests, problems, and special needs; monitoring part inventory and delivery schedules; and maintaining accurate, time-sensitive information in customer and/or Penske inventory systems. The position involves warehouse coordination, customer service, administrative work, data entry, and shipment tracking. The schedule is Monday through Friday, 1:00 p.m. to 9:30 p.m. Overtime and weekends are determined by business need, and the shift may vary based on customer operations. Pay is $21.00 per hour, including a $1.00 shift differential on a $20.00 base rate.

Requirements

At least 1 year of warehousing or material-handling experience.
High school diploma or GED equivalent.
Ability to work independently; customer service, interpersonal, multitasking, organizational, teamwork, and flexibility skills; verbal and written communication skills; strong numerical and time-management ability; and problem-solving skills.
Advanced computer skills, including Excel and Outlook.
Ability to learn and regularly operate multiple company- and customer-owned WMS and/or MRP systems.
Ability to work in non-climate-controlled warehouse conditions.
Willingness to travel as necessary, work the required schedule, and work at the specific location.
Completion of a Penske employment application and reference verification, including past employment and education.
Ability to remember and understand instructions, guidelines, or other information; see and verbally communicate; and meet the stated vision abilities, including close, distance, peripheral vision, depth perception, and focus adjustment.
Ability to move frequently and to stand, walk, and sit; frequently use hands to touch, handle, and feel; reach with hands and arms; regularly lift and/or move up to 23 kg; and occasionally lift and/or move up to 45 kg.

Responsibilities

Audit picker activity and accuracy, warehouse reports, and files; interact with customers; and resolve pallet staging and tracking issues.
Maintain and distribute order sheets, interface daily with pickers, and assist with picker coverage for vacation and overflow freight.
Perform office and administrative duties, which may include handling shipping documents, managing office supplies, maintaining databases, and preparing miscellaneous reports.
Distribute orders for picking and document time out and in, picker name, and piece count in the daily activity log.
Serve as a liaison for internal customer support.
Enter data and process records in various WMS and MRP systems.
Provide direction when discrepancies are found.
Weigh or count items for distribution within the plant to ensure conformance with company standards, as applicable.
Read work orders or receive oral instructions to determine work assignments.
Communicate with associates from other shifts and complete daily logs.
Work with customers to resolve stock shortages and identify cost-saving opportunities.
Track shipments to ensure deadlines are met.
Work with suppliers to correct part or shipment issues.
Complete other projects and tasks as assigned by the supervisor.