Customer Service Representative- Part Time- 2nd Shift

Forward Air Services•Greeneville, TN

9d•Onsite

About The Position

The Corporate Customer Service Representative handles incoming calls and other inquiries from external customers, internal sales representatives, and station staff. Inquiries may concern company services, complaints, or shipment tracking. The representative resolves customer issues through phone and email communication with courtesy, integrity, and professionalism. The role also involves answering chats, documenting communications, processing shipment changes, preparing reports, monitoring shipment status, and maintaining records. The position is part-time, with a Monday–Friday schedule and a mandatory flexible schedule between 11:15 a.m. and 8:15 p.m. Base pay is $17.00 per hour.

Requirements

At least one year of customer service experience.
Ability to complete assignments and meet deadlines.
Ability to establish and maintain effective working relationships with customers, employees, and management.
Desire for a long-term career with an industry-leading company.
Ability to present and maintain a positive corporate image in a fast-paced environment.
Ability to proactively establish and maintain effective working relationships with support departments.
Proficiency with Microsoft Office products, including Word, Excel, PowerPoint, and Outlook.
Ability to perform general administrative duties, including using a multi-line phone, data entry, filing, photocopying, and scanning.
Ability to multitask and perform several duties at once.
Ability to handle a heavy workload and work well under pressure.
Understanding of industry-specific documents, including bills of lading, Master Air Waybills, TSA forms, and Hazmat documents.
High school diploma or GED equivalent.
Ability to pass basic Hazardous Materials Training.
Strong verbal and written communication skills.
Computer skills including Microsoft Office, Outlook, Excel, and use of multiple internet browsers and tabs.
Ability to type 35 words per minute.

Nice To Haves

Experience with a DOS-based operating system; AS400 experience is a plus.
Transportation industry knowledge and experience.

Responsibilities

Answer customer calls, emails, and chats, providing detailed information to support one-touch resolution.
Enter and document calls and emails internally.
Process shipment change requests and follow up to ensure completion.
Run customer reports and provide results to appropriate parties on time.
Review shipment tracking history and report delays.
Maintain records and logs required by the job function.
Monitor email requests and provide detailed information in a timely manner.
Maintain regular and dependable attendance.
Keep the workspace neat and organized.
Perform other duties as assigned.