Customer Service Representative (Part-Time) - Afternoon Shift
About The Position
XPO is hiring a part-time Customer Service Representative for an afternoon shift. The role supports customers and shipment administration by handling inquiries, billing shipments, resolving documentation errors, and processing freight exceptions. It also includes general clerical work such as phone handling, filing, and data entry. The position requires walking and/or standing for extended periods on a loading dock that is not climate-controlled and may be slippery. Pay starts at $22.10. Competitive and comprehensive benefits options are available to employees scheduled to work 30 hours or more per week.
Requirements
- At least 2 years of customer service experience.
- Strong computer, typing, and 10-key skills.
- Experience with Microsoft Office.
- Availability to work a variety of shifts, including days, evenings, nights, and weekends.
- Ability to walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery.
Nice To Haves
- Transportation experience.
- Excellent verbal and written communication skills.
Responsibilities
- Bill shipments according to applicable tariffs and pricing agreements.
- Recognize and resolve documentation errors.
- Assist customers with inquiries, including shipment tracing, rate quotes, tariff discrepancies, and billing and invoicing questions.
- Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry, and billing.
- Process over, short, and damaged freight and related documentation for customer resolution.
Benefits
- Competitive and comprehensive benefits options available for employees scheduled to work 30 hours or more per week.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
