Customer Service Associate - 2nd Shift

Penske•Salt Lake City, UT

7d•Onsite

About The Position

Penske Logistics is hiring a Customer Service Associate for its warehouse operation in Salt Lake City. The role supports customers and the supply chain network by responding to requests, resolving problems and special needs, monitoring part inventory and delivery schedules, and maintaining accurate, time-sensitive information in customer and/or Penske inventory systems. The schedule is Monday through Friday, 1:00 p.m. to 9:30 p.m.; overtime and weekend work are determined by business need, and shifts may vary based on customer operations. Pay is $21.00 per hour, consisting of a $20.00 base rate and a $1.00 shift differential. The associate audits picking activity and accuracy, maintains and distributes order sheets, supports picker coverage, manages shipping documents and records, enters data into WMS and MRP systems, and coordinates with warehouse associates, customers, and suppliers. The role also supports shipment tracking, stock-shortage resolution, inventory and order accuracy, and identification of customer cost-saving opportunities. The work takes place in non-climate-controlled warehouse conditions and includes office and administrative duties. Penske is committed to the principle of equity in employment.

Requirements

At least 1 year of warehousing or material-handling experience.
High school diploma or GED equivalent.
Ability to work independently, provide customer service, deal with others, multitask, stay organized, work as a team player, and demonstrate flexibility.
Verbal and written communication skills, numerical aptitude, time-management skills, and strong problem-solving skills.
Advanced computer skills, including Excel and Outlook.
Ability to learn and regularly operate multiple company- and customer-owned WMS and/or MRP systems.
Ability to work in non-climate-controlled warehouse conditions.
Willingness to travel as necessary, work the required schedule, and work at the specified location.
Complete a Penske employment application and submit to reference verification, including past employment and education.
Ability to remember and understand instructions, guidelines, and other information; see and communicate verbally.
Ability to meet the job's physical requirements, including frequent movement, standing, walking, sitting, hand use and reaching, and lifting or moving up to 23 kg regularly and up to 45 kg occasionally.

Responsibilities

Audit picker activity and accuracy, warehouse reports, and files; interact with customers; resolve pallet staging and tracking issues.
Maintain and distribute order sheets, interface with pickers, and assist with picker coverage for vacation and overflow freight.
Perform office and administrative duties, including handling shipping documents, managing office supplies and databases, and preparing miscellaneous reports.
Distribute orders for picking and document time out and in, picker names, and piece counts in daily activity logs.
Act as a liaison for internal customer support.
Perform data entry and record processing in various WMS and MRP systems.
Provide direction when discrepancies are found.
Weigh or count items for distribution within the plant, as applicable, to ensure conformance with company standards.
Read work orders or receive oral instructions to determine work assignments.
Communicate with associates from other shifts and complete daily logs.
Work with customers to resolve stock shortages.
Identify cost-saving opportunities for customers.
Track shipments to ensure shipment deadlines are met.
Work with suppliers to correct part or shipment issues.
Complete other projects and tasks as assigned by the supervisor.