Customer Service Rep- 2nd shift- Edgerton, KS
About The Position
The Customer Service Representative (GUI) supports daily customer interactions and order-related activities in a fast-paced warehouse environment. The role works closely with customers, the on-site management team, and warehouse personnel to ensure efficient handling of inquiries, orders, shipments, and billing. The position carries out customer service activities including responding to inquiries, processing orders, and handling complaints promptly, courteously, and effectively. It also coordinates with customers and on-site KANE management regarding product inquiries, special requests, discrepancies, shipping and receiving, billing, and invoicing. Strong interpersonal and communication skills are required. The schedule is Monday through Friday, 3:00 p.m. to 11:00 p.m. The hourly rate is $20.00, plus a $1.50 shift differential. A completed application is required for consideration; applicants should complete each page and use the green arrow to progress through each section before submitting.
Requirements
- High school diploma or GED, or an equivalent combination of experience and education.
- Three years of verifiable customer service experience.
- Strong written and verbal communication skills.
- Outstanding computer and data entry skills.
- Proficiency in the Microsoft Office suite.
- Positive interpersonal skills.
Nice To Haves
- Bachelor’s degree in business or a similar discipline.
Responsibilities
- Respond to customer inquiries promptly, courteously, and effectively.
- Process customer orders.
- Handle customer complaints.
- Work with customers and on-site KANE management on product inquiries, special requests, and discrepancies.
- Coordinate shipping and receiving matters.
- Handle billing and invoicing activities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
