Field Services Technician - Edgerton, KS

Buckeye Mountain•Edgerton, KS

7d•Onsite

About The Position

The Field Services Technician is accountable for ensuring continuity of Intermodal IT system services and hardware management by providing the technical expertise, assistance, installation, and coordination necessary to maintain daily operations. This role also assists in the gate management duties as needed.

Requirements

Eighteen years of age or older
High school diploma or GED required
Computer experience and aptitude
Ability to work under pressure in a fast-paced environment
Commitment to embrace innovation, technology, and continued growth
Strong organizational skills and multi-tasking abilities
Excellent communication skills
Ability to analyze and solve complex problems

Nice To Haves

associate degree in a related field preferred
Background in customer service or call center is preferred
Mechanical aptitude and low voltage knowledge would be a plus

Responsibilities

Responsible for all tasks associated with hardware and software processes for Field Testing and Terminal Support.
Training in additional field tech as required.
Issue management and resolution.
Communications management.
Successfully diagnosed, troubleshooted, and resolved software and hardware problems.
Ability to manage multiple priorities and technical support problems.
Dedication to customer satisfaction.
Assure continuity of the computer system for all system users.
Install selected software and hardware products.
Repair hardware as necessary and work closely with service vendors to ensure continuity of service.
Provide technical assistance and advice to users locally and remotely, as needed.
Assist in implementing practices that will more effectively help Buckeye Mountain customers.
Trains users on software and hardware on-site, as required.
Follow all safety rules, operating guidelines and procedures.
Contribute to the continuous improvement of safety, efficiency, and positive work environment.
Select vehicles for loading based on defined criteria.
Identifying complex problems relating to customers and/or machines, reviewing related information to develop and evaluate options and implement effective and strategic solutions.
Communicate essential information on a timely basis to key stakeholders such as customers, management and engineering.
Assist in gate management duties as needed.
Analysis of the high-level requirement documents and creation of use case documents and technical specification documents.
Provide User Acceptance Testing by covering the following test types: Field Testing for all clients, Field Testing hardware for customers that may also include software, Integration Testing.
Coordinates and maintains all maintenance and support efforts on Buckeye Mountain service offerings that include hardware/software.
Assists in coordinating special projects including network related wiring both fiber and copper, LAN/WAN hardware/software system installation, backup, maintenance, and problem solving; assists in providing network and remote connectivity hardware/software support for technology vendors and service partners.
Maintains support logs and other related information.
Tracks the nature and resolution of problems.
Works with Buckeye Mountain resources to provide viable and expedient solutions to customer challenges.
Performance testing analysis will be done depending on the stability of the application and the environment.
Knowledge transfer will be required for Contractor resources, wherever applicable, from the customer.
The installation of software and hardware version upgrades or maintenance patches to the servers, middleware, operating systems, communications software, and databases utilized.