Customer Service Rep(01989) - 132 N. Lake Street

Domino's Franchise • Forest Lake, MN

13h

About The Position

Customer Service Reps help Domino’s serve customers and prepare, bake, and process pizzas during the store’s operating hours. The role may be part-time or full-time and offers opportunities for advancement into management or other roles. On-the-job orientation and training are provided.

Team members operate store equipment, stock ingredients and supplies, prepare products, receive and process telephone orders, take inventory, complete paperwork, and clean equipment and the facility. The position involves communicating with customers and coworkers in person and by phone, using a computer keyboard or touch screen to enter orders, handling payments, and performing physical tasks throughout the store.

Work conditions include exposure to varying weather during outside tasks, changing temperatures, food odors and cornmeal dust, cramped spaces such as walk-in coolers, hot oven surfaces and tools, sharp edges, and moving mechanical parts. Physical activities include standing, walking, occasional sitting, lifting and carrying supplies, pushing or pulling trays, occasional climbing, bending, squatting, and frequent reaching and hand use. Team members must be able to distinguish hot from cold surfaces and perform tasks requiring near and mid-range vision, depth perception, and coordination.

Requirements

• Must be at least 15 years old; applicants aged 16 or older are preferred.
• Must be available to work Fridays and/or Saturdays from 5–8 p.m.
• Ability to understand and provide correct written instructions.
• Ability to communicate verbally with customers and coworkers to process orders in person and over the phone.
• Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
• Ability to make correct monetary change.
• Verbal, writing, and telephone skills to take and process orders.
• Motor coordination between eyes and hands/fingers to make precise movements rapidly and accurately.
• Ability to use a computer keyboard or touch screen to enter orders.
• Ability to work alone and with others, perform repetitive tasks, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
• Ability to perform the physical activities described, including standing, walking, lifting deliveries weighing up to 50 pounds, carrying supplies, and frequent reaching and hand use.
• Ability to talk and hear on the telephone, use near and mid-range vision, judge depth, and differentiate hot and cold surfaces.

Responsibilities

• Operate store equipment.
• Stock ingredients from the delivery area to storage, work areas, and the walk-in cooler.
• Prepare products.
• Receive and process telephone orders, including communicating with customers in person and by phone.
• Take inventory and complete associated paperwork.
• Clean equipment and the facility approximately daily.
• Handle monetary transactions and make correct change.
• Use a computer keyboard or touch screen to enter orders.
• Perform physical store tasks such as lifting, carrying, moving trays, stocking, and cleaning.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed