Customer Service Rep(01295) - 2545 Capital Ave

Domino's Franchise•Battle Creek, MI

1d•Onsite

About The Position

Domino’s Customer Service Reps provide friendly service while taking and processing customer orders, preparing high-quality pizzas, and completing store operations. Team members receive in-store training and support from a manager or teammate. The role may be part-time or full-time, and the description notes opportunities to develop a career with Domino’s, including advancement into management or franchise ownership. Work includes operating equipment; stocking and preparing ingredients and products; taking telephone and in-person orders; handling cash; addressing customer concerns; upselling; taking inventory and completing related paperwork; maintaining food quality, portion control, hygiene, and food safety; and cleaning equipment and the facility. Conditions can include temperature extremes, outdoor tasks in varying weather, food odors, cornmeal dust, cramped spaces, hot surfaces, sharp edges, and moving mechanical parts. The position involves frequent standing, reaching, and hand use, along with walking, lifting, carrying, pushing or pulling trays, and occasional climbing, bending, crouching, or squatting.

Requirements

Communicate verbally and in writing with customers and coworkers to process orders.
Comprehend and give correct written instructions.
Add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Make correct monetary change.
Use a computer keyboard or touch screen to enter orders.
Coordinate eyes and hands or fingers to make precise movements quickly and accurately.
Be able to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
Stand for most tasks and walk short distances for short durations.
Handle deliveries and supplies, including cases weighing up to 50 pounds; carry items including pizza sauce weighing 30 pounds and dough trays weighing approximately 12 pounds each.
Push or pull trays on dollies; occasionally climb stairs or a ladder, bend, crouch, or squat.
Use hands continuously and frequently use forearms and wrists forcefully when shaping pizza dough.
Work in conditions that may include adverse weather, temperatures from approximately 36 degrees in a cooler to 90 degrees or higher, sudden temperature changes, food odors, cornmeal dust, cramped quarters, hot surfaces, sharp edges, and moving mechanical parts.
Have the sensory abilities needed for telephone communication, near- and mid-range vision, depth perception, and distinguishing hot from cold surfaces.

Responsibilities

Demonstrate a friendly, positive attitude and strong customer service skills.
Take and process orders by telephone and in person.
Address customer concerns.
Handle cash and make correct monetary change.
Upsell products.
Make pizzas and prepare food while maintaining food and portion control, hygiene, and food safety.
Operate store equipment.
Stock ingredients and supplies from delivery areas to storage and work areas.
Receive and process telephone orders.
Take inventory and complete associated paperwork.
Clean equipment and the facility, and perform general cleaning duties.
Perform outdoor tasks such as removing trash.