Customer Service Rep(06321) Domino's - Augusta KS
About The Position
The Customer Service Rep accurately takes and processes orders and transactions received in person or by phone, provides outstanding customer service, and checks products for accuracy against quality standards. The role supports the restaurant by performing other workstation duties and complies with Domino’s uniform, appearance, and operating standards, as well as applicable federal, state, and local laws and ordinances. The position involves receiving and processing telephone orders, handling confidential customer information responsibly, executing credit transactions, and interacting positively and professionally with customers. Team members support one another, arrive on time for shifts, help at other workstations, complete closing duties including cleaning, and contribute to a fun, energetic team atmosphere. Duties may also include operating and cleaning equipment, preparing ingredients and products, taking orders, stocking deliveries, taking inventory, and completing related paperwork. The work includes frequent standing, walking, reaching, hand use, and forward bending, along with occasional lifting, carrying, pushing, pulling, climbing, crouching, and squatting. Team members may lift deliveries weighing up to 50 pounds and work in conditions involving temperature changes, food odors, cornmeal dust, cramped spaces, hot surfaces, sharp edges, and moving mechanical parts. The role requires telephone communication, near and mid-range vision, depth perception, and the ability to distinguish hot from cold surfaces. This is a non-exempt, hourly position.
Requirements
- Must be at least 16 years of age.
- Possess basic math and problem-solving skills, including the ability to add, subtract, multiply, and divide accurately and quickly.
- Must be able to make correct monetary change.
- Must have verbal, written, and telephone skills to take and process orders.
- Must be able to use a computer keyboard or touchscreen to enter orders.
- Must be able to work scheduled or unscheduled shifts, including nights, weekends, and emergencies.
- Must be cross-trained and perform other workstation duties as needed.
- Must be able to work alone and with others, perform repetitive tasks, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
- Must be able to perform the physical activities and work in the conditions described in the posting, including lifting deliveries weighing up to 50 pounds.
Nice To Haves
- Bilingual ability in certain markets.
Responsibilities
- Receive and process telephone orders and orders received in person.
- Handle sensitive and confidential customer information responsibly.
- Execute credit transactions and make correct monetary change.
- Provide positive, professional customer service in person and by phone.
- Work as part of a team, arrive on time, support other workstations, and complete closing duties including cleaning.
- Operate equipment and clean equipment and the facility daily.
- Perform assigned workstation duties, including making quality products, preparing ingredients and products, and taking orders.
- Stock ingredients and supplies from delivery areas to storage, work areas, and the walk-in cooler.
- Take inventory and complete associated paperwork.
- Comply with Domino’s uniform, appearance, and operating standards and applicable laws and ordinances.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
