Customer Service Rep(04768) - 900 A Eisenhower Blvd.
About The Position
The Customer Service Rep provides friendly, positive service while taking and processing customer orders, addressing concerns, handling payments, and helping prepare Domino’s products. The role also includes stocking ingredients, taking inventory, completing paperwork, maintaining food quality and safety, and cleaning equipment and the store. Team members receive in-store training and support from a manager or teammate. The position offers opportunities to develop and advance within Domino’s. Work takes place in a store with varying temperatures, including a walk-in cooler and hot work areas, and may involve outdoor tasks in adverse weather. Team members may encounter food odors, cornmeal dust, hot surfaces, sharp edges, and moving mechanical parts. The job requires standing for most tasks, frequent hand use and reaching, and occasional lifting, carrying, pushing, pulling, climbing, stooping, bending, and crouching.
Requirements
- Ability to comprehend and give correct written instructions.
- Ability to communicate verbally with customers and co-workers to process orders in person and over the phone.
- Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
- Ability to make correct monetary change.
- Verbal, writing, and telephone skills to take and process orders.
- Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
- Ability to enter orders using a computer keyboard or touch screen.
- Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality control standards, deal with people, analyze and compile data, and make judgments and decisions.
- Ability to lift and unload deliveries weighing up to 50 pounds and stack cases onto shelves up to 72 inches high.
- Ability to carry supplies, including pizza sauce weighing approximately 30 pounds.
- Ability to stand for most tasks and walk short distances for short durations.
- Ability to push and pull trays on dollies; the stated pushing force is up to 7.5 pounds.
- Ability to infrequently navigate stairs or climb a ladder.
- Ability to bend forward and occasionally crouch or squat.
- Ability to reach continuously and use one or both hands frequently throughout the day.
- Frequent and forceful use of forearms and wrists to shape pizza dough.
- Ability to work in varying and sometimes adverse weather conditions and in store temperatures ranging from 36 degrees in the cooler to 90 degrees and above in some work areas.
- Ability to work around food odors, cornmeal dust, hot surfaces and tools, sharp edges, and moving mechanical parts.
- Ability to talk and hear on the telephone, use near and mid-range vision for in-store tasks, perceive depth, and differentiate between hot and cold surfaces.
Responsibilities
- Demonstrate a friendly, positive attitude and provide customer service.
- Take orders over the phone and in person, and receive and process telephone orders.
- Address customer concerns.
- Handle cash and make correct monetary change.
- Upsell products.
- Prepare high-quality pizzas and other products.
- Maintain food and portion control, hygiene, and food safety.
- Prepare food and stock ingredients from delivery areas to storage and work areas.
- Operate store equipment.
- Take inventory and complete associated paperwork.
- Clean equipment and the facility approximately daily.
- Perform outside tasks, including removing trash.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
