Customer Service Rep (02522) - 506 S Main st

Domino's Franchise • Salem, IN

3d

About The Position

DTID dba Domino's Pizza is seeking a customer service representative with a positive attitude and strong people skills. The role involves supporting customers and helping ensure their satisfaction. Schedules are described as flexible around team members’ needs, and the position may be part-time or full-time. Opportunities for career advancement may include management and other roles within the company.

Requirements

• Positive, empathetic, and professional attitude toward customers.
• Ability to respond to customer inquiries and communicate through various channels.
• Ability to acknowledge and resolve customer complaints.
• Knowledge of products to answer customer questions.
• Ability to process orders, forms, applications, and requests.
• Ability to maintain records of customer interactions and transactions.
• Ability to communicate and coordinate with colleagues.
• Ability to manage junior customer service representatives.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers.
• Respond promptly to customer inquiries through various channels.
• Acknowledge and resolve customer complaints.
• Know the products well enough to answer customer questions.
• Process orders, forms, applications, and requests.
• Keep records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinate with colleagues as necessary.
• Provide feedback on the efficiency of the customer service process.
• Manage a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Benefits

• Fair and comprehensive rewards package
• Schedules that work with team members’ needs
• Opportunities for career advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed