Customer Service Rep(02752) - 1506 S Main St

Domino's Franchise • Red Bud, IL

23h

About The Position

As a MBR Customer Service Representative, you are the first—and sometimes only—person interacting with customers. Each customer interaction plays an essential role in creating smiles by making lives easier. Professionalism and optimism are vital to creating a pleasant customer experience. The role is based in Red Bud, United States, and involves representing the company while providing support to customers.

Requirements

• Excellent verbal and written communication skills.
• Strong interpersonal skills and a friendly, approachable demeanor.
• Ability to remain calm and professional in high-pressure situations.
• Proven multitasking abilities and efficient time management skills.
• Problem-solving skills with a customer-focused approach.
• Basic computer skills, including data entry and use of customer service software.
• Attention to detail and accuracy in all tasks.
• Flexibility to work various shifts, including evenings and weekends.
• High school diploma or equivalent.
• Ability to stand for extended periods and occasionally lift up to 25 pounds.

Nice To Haves

• Previous customer service experience is preferred, but not required.

Responsibilities

• Greet customers warmly and address their inquiries, concerns, and requests in a timely and efficient manner.
• Process orders, returns, and exchanges accurately and in accordance with company policies.
• Maintain knowledge of products and services to provide accurate information to customers.
• Collaborate with team members to resolve complex customer issues and ensure customer satisfaction.
• Handle customer complaints empathetically and work toward positive resolutions.
• Maintain a clean and organized work environment.
• Assist with administrative tasks as needed.
• Adapt to changing priorities and manage multiple tasks in a fast-paced setting.
• Participate in ongoing training and development programs to enhance customer service skills.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED