Customer Service Rep(07393) - 2559 Rosamond Ave.,
About The Position
The Customer Service Rep operates equipment, stocks ingredients and supplies, prepares products, receives and processes telephone orders, takes inventory, completes related paperwork, and cleans equipment and the facility approximately daily. Orientation and training are provided on the job. The role involves communicating with customers and coworkers in person and by telephone, accurately processing orders and monetary transactions, and performing varied in-store tasks. Depending on assigned duties, team members may also deliver products within a designated delivery area. The work includes frequent standing, walking, reaching, and hand use, as well as lifting and carrying supplies and navigating stairs or ladders on occasion. Work conditions include temperature variations, food odors, cornmeal dust, hot surfaces, sharp edges, and moving mechanical parts.
Requirements
- Ability to comprehend and give correct written instructions.
- Ability to communicate verbally with customers and coworkers to process orders over the phone and in person.
- Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
- Ability to make correct monetary change.
- Verbal, writing, and telephone skills to take and process orders.
- Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
- Ability to enter orders using a computer keyboard or touch screen.
- Ability to perform repetitive tasks, work independently and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
- Ability to handle the physical demands described, including standing for most tasks; frequent walking, reaching, and hand use; lifting and carrying loads weighing up to 50 pounds; and occasional climbing or navigating stairs.
- Ability to drive for deliveries when assigned.
Responsibilities
- Operate all equipment.
- Stock ingredients from the delivery area to storage, the work area, and the walk-in cooler.
- Prepare products.
- Receive and process telephone orders.
- Take inventory and complete associated paperwork.
- Clean equipment and the facility approximately daily.
- Communicate with customers and coworkers to process orders in person and over the phone.
- Make correct monetary change.
- Unload deliveries using a hand truck and move supplies to shelves.
- Deliver pizzas, sides, and beverages within a designated delivery area when assigned.
- Perform occasional maintenance and cleaning tasks, including changing prices on signs and washing walls.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
