Customer Service Rep(04861) - 1200 Market St

Domino's Franchise • Lemoyne, PA

12h • Onsite

About The Position

The Customer Service Rep provides friendly, positive customer service while taking and processing orders, addressing customer concerns, handling cash, and upselling. The role also prepares Domino’s products, maintains food and portion controls, follows hygiene and food safety practices, and completes general cleaning and store duties. Team members receive in-store training and support from a manager or teammate. The position offers opportunities to grow into management and franchise ownership.

The work involves operating store equipment, stocking and preparing ingredients and products, receiving deliveries, taking inventory, completing paperwork, and cleaning equipment and the facility. Team members communicate with customers and coworkers in person and by telephone, follow written instructions, enter orders using a keyboard or touch screen, and handle money accurately.

Working conditions may include varying or adverse weather during outdoor tasks, temperatures from approximately 36 degrees in the cooler to 90 degrees or above in some work areas, food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, and moving mechanical parts. Physical activities include standing, walking short distances, lifting and carrying supplies, pushing or pulling trays, occasional climbing, bending, crouching, continuous reaching and hand use, and shaping dough with the forearms and wrists.

Requirements

• Ability to comprehend and give correct written instructions.
• Ability to communicate verbally with customers and coworkers, in person and over the phone.
• Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
• Ability to make correct monetary change.
• Verbal, writing, and telephone skills to take and process orders.
• Motor coordination and eye-hand coordination to make precise movements rapidly and accurately.
• Ability to enter orders using a computer keyboard or touch screen.
• Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality control standards, deal with people, analyze and compile data, and make judgments and decisions.
• Ability to lift and unload deliveries, including cases weighing up to 50 pounds, and carry supplies as described.
• Ability to stand for most tasks and walk short distances.
• Ability to push or pull trays on dollies and occasionally navigate stairs or climb a ladder.
• Ability to bend, crouch or squat, reach continuously, and use hands throughout the day.
• Ability to shape pizza dough using the forearms and wrists.
• Ability to distinguish hot and cold surfaces and perform tasks requiring near- and mid-range vision and depth perception.
• Ability to talk and hear on the telephone.

Responsibilities

• Demonstrate a friendly, positive attitude and provide great customer service.
• Take orders over the phone and in person; receive and process telephone orders.
• Address customer concerns.
• Handle cash and make correct monetary change.
• Upsell products.
• Prepare Domino’s pizzas and other products.
• Maintain food and portion control, hygiene, and food safety.
• Prepare food and stock ingredients and supplies.
• Operate equipment and move ingredients from delivery areas to storage and work areas.
• Take inventory and complete associated paperwork.
• Clean equipment and the facility, including general cleaning duties.
• Communicate with customers and coworkers to process orders.
• Perform outdoor tasks such as removing trash when needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed