Customer Service Rep(03301) - 43 Market St
About The Position
Customer Service Representatives (CSRs) politely greet customers in person and over the telephone. They use a computer point-of-sale system to take orders and answer customer questions about products and services to best accommodate customers. CSRs also assist with preparing food products and packaging, including boxes, bags, and utensils. They are trained to address product concerns over the phone and resolve non-complex issues to satisfy customers without manager supervision. CSRs must maintain a professional appearance and meet grooming standards outlined in printed job aids located in the store.
Requirements
- Ability to navigate prompts on a computer point-of-sale system.
- Ability to answer customer questions about products and services.
- Ability to assist with preparing food products and packaging.
- Ability to address non-complex customer product concerns over the phone without manager supervision.
- Must maintain grooming standards set forth in the store's printed job aids.
Responsibilities
- Politely greet customers in person and on the telephone.
- Navigate a computer point-of-sale system to take orders.
- Answer customer questions about products and services to accommodate their needs.
- Assist with preparing food products and packaging, including boxes, bags, and utensils.
- Address product concerns over the phone and resolve non-complex issues without manager supervision.
- Maintain a professional appearance and follow the store's grooming standards.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
