Customer Service Rep(06080) - 2275 Hanover Pike

Domino's Franchise•Hampstead, MD

1d•Onsite

About The Position

The Customer Service Rep provides friendly, positive service while taking and processing customer orders, addressing concerns, handling cash, and helping prepare Domino’s products. The role includes making pizzas, food preparation and portion control, upselling, maintaining food safety and hygiene, stocking ingredients, taking inventory, completing paperwork, and cleaning equipment and the store. Team members receive in-store training and support. The position can offer opportunities to grow from customer service into management or franchise ownership.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and coworkers to process orders over the phone and in person.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touch screen.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to stand for most tasks and walk short distances for short durations.
Ability to lift deliveries weighing up to 50 pounds and stack cases on shelves up to 72 inches high.
Ability to carry supplies, push or pull trays on dollies, and occasionally navigate stairs or climb a ladder.
Ability to bend, crouch, squat, and reach repeatedly as required by stocking, cleaning, and pizza preparation tasks.
Continuous use of hands and eye-hand coordination; shaping pizza dough requires frequent, forceful use of forearms and wrists.
Ability to talk and hear on the telephone, use near- and mid-range vision, perceive depth, and differentiate hot and cold surfaces.
Ability to work in varying and sometimes adverse weather, changing temperatures, food odors, cornmeal dust, cramped spaces, and around hot surfaces, sharp edges, and moving mechanical parts.

Responsibilities

Demonstrate a friendly, positive attitude and strong customer service skills.
Take orders over the phone and in person, and receive and process telephone orders.
Address customer concerns and communicate with customers and coworkers to process orders.
Handle cash and provide correct monetary change.
Upsell products.
Make high-quality pizzas and prepare food while maintaining food and portion control.
Follow hygiene and food safety practices.
Operate store equipment and stock ingredients and supplies from delivery areas into storage, work areas, and the walk-in cooler.
Take inventory and complete associated paperwork.
Clean equipment and the facility, including general cleaning duties.
Unload and move deliveries using a hand truck; carry, push, pull, and stock ingredients, trays, and supplies.
Perform outside tasks such as removing trash.