Customer Service Rep(08660) - 550 E. Colfax Ave.

Domino's Franchise • Bennett, CO

1d

About The Position

The Customer Service Rep is expected to meet Domino’s Pizza’s minimum performance standards. The role includes answering phones and helping carryout customers politely and courteously, while being helpful and knowledgeable about the menu. Employees must maintain the required appearance, demonstrate the customer “WOW” steps, repeat every order for accuracy, and confirm the customer’s name and address. The posting also lists operational and safety procedures for pizza makers and drivers.

Responsibilities

• Answer phone calls and assist carryout customers in a polite, courteous, helpful, and knowledgeable manner.
• Maintain the required appearance standards.
• Demonstrate the customer “WOW” steps: apologize, give customers what they want, and give them something extra.
• Repeat every order for accuracy and confirm the customer’s name and address.
• Pizza makers must count pepperoni and ham on every order, regardless of the amount ordered.
• Do not clear pizzas before they are ready to be placed in the oven.
• Drivers must carry $1 in coin change on every delivery and say, “Let me get your change,” on every order.
• Do not carry more than $20 while on the clock, including personal money.
• Do not carry a pocketknife or any weapon while working.
• Drivers must keep their vehicles neat, clean, and presentable while working.
• Drivers must not be routed early or checked in early from deliveries.
• Pizza makers must wash their hands before making products and follow proper product procedures.
• Drivers must complete the Safe Delivery CBT.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed