About The Position

The Customer Service Rep operates equipment, stocks ingredients from delivery and storage areas, prepares products, and receives and processes telephone orders. The role also involves taking inventory, completing associated paperwork, and cleaning equipment and the facility approximately daily. Orientation and on-the-job training are provided. The position requires communicating with customers and co-workers in person and by telephone to process orders, understanding and giving written instructions, handling monetary transactions accurately, and entering orders using a computer keyboard or touch screen.

Requirements

  • Ability to comprehend and give correct written instructions.
  • Ability to communicate verbally with customers and co-workers to process orders over the phone and in person.
  • Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
  • Verbal, writing, and telephone skills to take and process orders.
  • Motor coordination between eyes and hands/fingers to make precise movements rapidly and accurately.
  • Ability to enter orders using a computer keyboard or touch screen.

Responsibilities

  • Operate all equipment.
  • Stock ingredients from the delivery area, storage area, work area, and walk-in cooler.
  • Prepare product.
  • Receive and process telephone orders.
  • Take inventory and complete associated paperwork.
  • Clean equipment and the facility approximately daily.
  • Communicate with customers and co-workers in person and by telephone to process orders.
  • Enter orders using a computer keyboard or touch screen.
  • Make correct monetary change.
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