Customer Service Rep(01418) - 1108 Lexington Rd

Domino's Franchise•Georgetown, KY

1d•Onsite

About The Position

The Customer Service Representative answers phones, enters pizza orders into computers, serves customers, and learns to prepare pizzas from start to finish. The role calls for a positive outlook and people skills, and offers opportunities to grow into management and other positions within Domino’s. On-the-job orientation and training are provided. Team members operate store equipment; stock ingredients and supplies; prepare products; receive and process telephone orders; take inventory and complete related paperwork; and clean equipment and the facility. The work involves communicating with customers and coworkers in person and by phone, entering orders by keyboard or touch screen, handling money, and performing physical tasks such as standing, walking, and unloading deliveries. Work conditions include exposure to varying weather during outdoor tasks, temperatures ranging from about 36 degrees in the cooler to 90 degrees or higher in some areas, food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, and moving mechanical parts. Most tasks are performed standing, with short-distance walking; paperwork is generally completed seated at a desk or table. Deliveries may include cases weighing up to 50 pounds, lifted from the floor and stacked on shelves up to 72 inches high.

Requirements

Must be 18 years of age or older.
Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and coworkers to process orders over the phone and in person.
Ability to add, subtract, multiply, and divide accurately and quickly, with a calculator if needed.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to perform standing and walking tasks and lift and stack cases weighing up to 50 pounds.

Responsibilities

Answer phones and receive and process telephone orders.
Enter customer orders using a computer keyboard or touch screen.
Communicate with customers and coworkers in person and by phone.
Learn to prepare pizzas and other products.
Operate store equipment.
Stock ingredients and supplies from the delivery area to storage, work areas, and the walk-in cooler.
Take inventory and complete associated paperwork.
Clean equipment and the facility approximately daily.
Handle money and make correct change.
Unload deliveries using a hand truck and lift and stack cases of ingredients and supplies.