Customer Service Rep(01690) - 48 Berry Rd.
About The Position
The Customer Service Rep is an hourly store team member who operates store equipment, stocks ingredients, prepares products, processes customer orders, takes inventory, completes paperwork, and cleans equipment and the facility. On-the-job orientation and training are provided. The role involves communicating with customers and coworkers in person and by telephone, accurately entering orders using a keyboard or touchscreen, handling monetary transactions, and performing repetitive food-preparation and stocking tasks. Work takes place in a store environment with varying temperatures, food odors, cornmeal dust, hot surfaces, sharp edges, moving mechanical parts, and occasional outdoor tasks. The position requires frequent standing and repeated bending, as well as occasional lifting, carrying, pushing, climbing, and squatting.
Requirements
- Ability to comprehend and give correct written instructions.
- Ability to communicate verbally with customers and coworkers to process orders in person and by telephone.
- Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
- Ability to make correct monetary change.
- Verbal, writing, and telephone skills to take and process orders.
- Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
- Ability to enter orders using a computer keyboard or touchscreen.
- Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality control standards, deal with people, analyze and compile data, and make judgments and decisions.
- Ability to differentiate between hot and cold surfaces and perform tasks requiring near and mid-range vision and depth perception.
- Ability to stand for most tasks and to perform repeated bending; the job also involves occasional lifting and carrying items weighing up to 50 pounds, pushing or pulling tray dollies, and occasional climbing or squatting.
Responsibilities
- Operate all equipment.
- Stock ingredients from the delivery area to storage, work areas, and the walk-in cooler.
- Prepare products.
- Receive and process telephone orders.
- Take inventory and complete associated paperwork.
- Clean equipment and the facility approximately daily.
- Communicate with customers and coworkers to process orders in person and by telephone.
- Unload deliveries using a hand truck and stock supplies on shelves.
- Perform outside tasks such as removing trash.
- Occasionally change prices on signs, wash walls, or perform maintenance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
