Customer Service Rep (on site)

Culligan Ultrapure • Mishawaka, IN

14h • Onsite

About The Position

Culligan Ultrapure is part of the Culligan Water family and provides water purification and softening solutions for residential, commercial, and industrial customers. The company has served communities across Minnesota, Indiana, Arizona, Missouri, Wisconsin, Michigan, Texas, and Iowa since 1962 and operates more than 40 locations.

The Customer Service Rep provides day-to-day customer service operations. Duties include assisting customers, answering incoming calls, scheduling service appointments and route deliveries for bottled water and salt, maintaining and entering data in NetSuite, and supporting basic collections and bookkeeping tasks.

Requirements

• Excellent customer service skills.
• Basic Microsoft Excel experience.
• Basic understanding of general service installation duties.
• General accounting knowledge to resolve billing issues and reduce accounts receivable delinquency.
• Basic understanding of the Accounts Payable process.
• Energy and a passion for excellence in treating and caring for customers.

Nice To Haves

• Associate degree.
• Hands-on customer service experience.
• Route scheduling experience.

Responsibilities

• Assist customers and answer incoming calls.
• Schedule service appointments and route deliveries for bottled water and salt.
• Maintain and enter data in NetSuite.
• Support basic collections and bookkeeping tasks.
• Help resolve billing issues and reduce accounts receivable delinquency.

Benefits

• Competitive pay.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Paid holidays.
• PTO.
• 401(k) matching.
• Employee referral program.
• Customer referral bonuses.
• Education assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed