Customer Service Rep (on site)

Culligan Ultrapure • Waseca, MN

14h • Onsite

About The Position

Culligan Ultrapure is part of the Culligan Water family and has served communities across Minnesota, Indiana, Arizona, Missouri, Wisconsin, Michigan, Texas, and Iowa since 1962. The company provides water purification and softening solutions for residential, commercial, and industrial customers, with over 40 locations.

The Customer Service Rep provides day-to-day customer service operations. The role assists customers, answers incoming calls, schedules service appointments and route deliveries for bottled water and salt, maintains and enters data in NetSuite, and supports basic collections and bookkeeping tasks.

Requirements

• Hands-on customer service experience.
• Excellent customer service skills.
• Basic Microsoft Excel experience.
• Basic understanding of general service installation duties.
• General accounting knowledge for resolving billing issues and reducing accounts receivable delinquency.
• Basic understanding of the accounts payable process.
• Energy and a passion for excellence in treating and caring for customers.

Nice To Haves

• Associate degree preferred.
• Route scheduling experience preferred.

Responsibilities

• Assist customers and answer incoming calls.
• Schedule service appointments and route deliveries for bottled water and salt.
• Maintain and enter data in NetSuite.
• Support basic collections and bookkeeping tasks.
• Resolve billing issues and help reduce accounts receivable delinquency.

Benefits

• Competitive pay
• Health insurance
• Dental insurance
• Vision insurance
• Paid holidays
• Paid time off
• 401(k) matching
• Employee referral program
• Customer referral bonuses
• Education assistance

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed