Customer Service Rep(07711) - 13320 Orange Ave.

Domino's Franchise•Coronado, CA

About The Position

The Customer Service Rep operates equipment; stocks ingredients and supplies; prepares products; receives and processes telephone orders; takes inventory and completes related paperwork; and cleans equipment and the facility approximately daily. On-the-job orientation and training are provided. The role involves communicating with customers and coworkers in person and by telephone, following written instructions, processing payments and making correct change, and entering orders using a keyboard or touch screen. Work takes place in a food-service setting with exposure to varying temperatures, food odors, cornmeal dust, hot surfaces, sharp edges, and moving mechanical parts. Most tasks are performed standing, with frequent walking, reaching, hand use, and repetitive movements. The position may also require lifting and carrying supplies, pushing or pulling trays, bending, crouching, climbing stairs or ladders, and driving to deliver orders within a designated area.

Requirements

Comprehend and give correct written instructions.
Communicate verbally with customers and coworkers to process orders over the phone and in person.
Add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Make correct monetary change.
Have verbal, writing, and telephone skills to take and process orders.
Coordinate eyes and hands or fingers to make precise movements rapidly and accurately.
Use a computer keyboard or touch screen to enter orders.
Be able to perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
Be able to lift and handle deliveries weighing up to 50 pounds, including lifting cases from the floor and placing them on shelves up to 72 inches high.
Be able to stand for most tasks and perform frequent reaching and continuous hand use.
Be able to drive to deliver pizzas within the designated delivery area.

Responsibilities

Operate equipment.
Stock ingredients from the delivery area to storage, work areas, and the walk-in cooler.
Prepare products.
Receive and process telephone orders.
Take inventory and complete associated paperwork.
Clean equipment and the facility approximately daily.
Communicate with customers and coworkers in person and by telephone to process orders.
Enter orders using a computer keyboard or touch screen.
Unload product deliveries and move ingredients and supplies to storage shelves.
Deliver pizzas within a designated delivery area.