Customer Service Rep(04419) - 23437 Sussex Hwy

Domino's Franchise • Seaford, DE

2d • Onsite

About The Position

Domino’s Pizza is seeking customer service representatives with strong people skills to take and process customer orders and support store operations. The role may be part-time or full-time, with schedules intended to accommodate team members’ needs. On-the-job orientation and training are provided, and advancement opportunities may include management or franchise ownership.

Team members perform a range of store duties, including operating equipment, stocking ingredients and supplies, preparing products, processing telephone orders, taking inventory, completing paperwork, and cleaning equipment and the facility. The work involves customer and coworker communication, order entry by keyboard or touch screen, handling money, and meeting quality standards.

Most tasks are performed standing, with frequent walking, reaching, bending, and continuous hand use. The position involves moving supplies and food products, including lifting cases weighing up to 50 pounds, and working around ovens, hot surfaces, sharp edges, moving mechanical parts, food odors, cornmeal dust, and varying temperatures. Team members may occasionally climb stairs or a ladder and work outside to remove trash or perform other tasks.

Requirements

• Must be at least 16 years old.
• Ability to understand and give correct written instructions.
• Ability to communicate verbally with customers and coworkers to process orders over the phone and in person.
• Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
• Ability to make correct monetary change.
• Verbal, writing, and telephone skills to take and process orders.
• Motor coordination between eyes and hands/fingers to make precise movements rapidly and accurately.
• Ability to enter orders using a computer keyboard or touch screen.
• Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality control standards, deal with people, analyze and compile data, and make judgments and decisions.
• Ability to perform the stated physical tasks, including standing, walking, lifting, carrying, pushing or pulling, bending, crouching, reaching, and continuous hand use.
• Ability to lift and stack delivery cases weighing up to 50 pounds onto shelves as high as 72 inches.
• Ability to work around hot surfaces and tools, including ovens up to 500 degrees or higher, sharp edges, moving mechanical parts, food odors, cornmeal dust, and changing temperatures.
• Ability to talk and hear on the telephone, use near and mid-range vision, perceive depth, and distinguish hot from cold surfaces.

Responsibilities

• Operate store equipment.
• Stock ingredients and supplies from the delivery area to storage, work areas, and the walk-in cooler.
• Prepare products.
• Receive and process telephone orders, and communicate with customers in person.
• Take inventory and complete associated paperwork.
• Clean equipment and the facility approximately daily.
• Handle customer orders and payments, including making correct monetary change.
• Unload and move deliveries and stock ingredients and supplies.
• Perform other store tasks such as removing trash, changing sign prices, washing walls, and maintenance as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed