Customer Service Rep(01043) - 5164 Lake Michigan Drive, Suite A

Domino's Franchise•Allendale, MI

1d•Onsite

About The Position

The Customer Service Rep supports store operations by serving customers and processing orders in person and over the phone. The role includes preparing products, operating store equipment, stocking ingredients and supplies, and cleaning equipment and the facility. On-the-job orientation and training are provided. Schedules may be part time or full time, and the position offers opportunities for advancement.

Requirements

Be at least 16 years of age.
Have a positive attitude and be customer-service oriented.
Communicate verbally with customers and co-workers and have verbal, writing, and telephone skills for taking and processing orders.
Comprehend and give correct written instructions.
Add, subtract, multiply, and divide accurately and quickly; use a calculator if needed.
Make correct monetary change.
Have motor coordination and eye-hand coordination to make precise movements quickly and accurately.
Have the ability to read a map and locate addresses within the designated delivery area.
Be able to direct activities, perform repetitive tasks, work independently and with others, work under stress, deal with people, analyze and compile data, and make judgments and decisions.
Meet the physical demands of standing for most tasks; walking short distances; lifting deliveries weighing up to 50 pounds; carrying supplies; pushing or pulling trays on dollies; and reaching and using hands continuously.
Differentiate between hot and cold surfaces and have the near- and mid-range vision and depth perception required for store tasks.

Responsibilities

Communicate with customers and co-workers to take and process orders by phone and in person.
Enter orders using a computer keyboard or touch screen.
Operate store equipment and prepare products.
Stock ingredients and supplies from the delivery area to storage and work areas, including the walk-in cooler.
Clean equipment and the facility.
Unload and handle deliveries, including lifting and stocking cases of ingredients and supplies.
Follow written instructions and meet quality-control standards.