Customer Service Rep(08547) - 22972 Moultion Parkway

Domino's Franchise•Laguna Hills, CA

15h

About The Position

The Customer Service Rep operates equipment, stocks ingredients and supplies, prepares products, receives and processes telephone orders, takes inventory, completes paperwork, and cleans equipment and the facility. On-the-job orientation and training are provided. The role involves communicating with customers and co-workers in person and by telephone, entering orders using a computer keyboard or touch screen, and handling payments accurately. Work takes place in a food-service environment with varying temperatures, food odors, cornmeal dust, hot surfaces and tools, sharp edges, moving mechanical parts, and sometimes cramped spaces such as a walk-in cooler. Most tasks are performed standing, with frequent walking, reaching, hand use, and forward bending. The position may also require lifting and carrying supplies, pushing or pulling trays on dollies, occasional climbing or stair navigation, and driving to deliver orders within a designated area. Paperwork is generally completed seated at a desk or table.

Requirements

Ability to understand and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders over the phone and in person.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills for taking and processing orders.
Motor coordination between eyes and hands or fingers to make precise, rapid movements accurately.
Ability to enter orders using a computer keyboard or touch screen.
Ability to perform repetitive tasks, work independently and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to lift and stack deliveries weighing up to 50 pounds, with cases lifted from floor level to shelves up to 72 inches high.
Ability to perform the physical activities described, including prolonged standing, reaching, bending, carrying, pushing or pulling, and occasional climbing or stair navigation.
For delivery duties, ability to drive within the designated delivery area.

Responsibilities

Operate equipment.
Stock ingredients from the delivery area to storage, work areas, and the walk-in cooler.
Prepare products.
Receive and process telephone orders and communicate with customers and co-workers in person and by phone.
Take inventory and complete associated paperwork.
Clean equipment and the facility approximately daily.
Use a computer keyboard or touch screen to enter orders.
Unload deliveries and lift and stack ingredients and supplies on shelves.
Deliver pizzas, sides, and beverages within a designated delivery area.
Perform related stocking, cleaning, and maintenance tasks, including occasional sign-price changes.