Customer Service Rep(04223) - 540 E. Constance Rd.

Domino's Franchise•Suffolk, VA

23h

About The Position

The Customer Service Rep is expected to meet Domino’s Pizza’s minimum performance expectations. The role includes answering phones and assisting carryout customers politely and courteously, while being helpful and knowledgeable about the menu. Employees must maintain the required image, demonstrate the customer WOW steps, follow product preparation and food-handling procedures, and ensure order accuracy. Driver-specific expectations are included in the description.

Requirements

Drivers must have completed the Safe Delivery CBT.
Employees must follow the specified cash-carrying and weapons restrictions while working.

Responsibilities

Answer phone calls and assist carryout customers politely and courteously, providing helpful and knowledgeable service about the menu.
Maintain the required image according to company standards.
Demonstrate the customer WOW steps: apologize, give customers what they want, and give them something extra.
For pizza makers, count pepperoni and ham on every order each day, regardless of the amount requested.
Do not clear pizzas before they are ready to be placed in the oven.
For drivers, carry $1 in coin change on every delivery and say, “Let me get your change” on every order.
Do not carry more than $20 while on the clock, including personal money.
Do not carry a pocket knife or any weapon while working.
For drivers, keep vehicles neat, clean, and in a positive image while working.
Do not route drivers early or check them in early from deliveries.
For pizza makers, wash hands before making products and use only proper product procedures.
For drivers, complete the Safe Delivery CBT.
Repeat every order for accuracy and confirm the customer’s name and address.