Customer Service Rep(06811) - 7036 FM 1960 Rd E
About The Position
The Customer Service Rep operates equipment, stocks ingredients and supplies, prepares products, receives and processes telephone orders, cleans equipment and the facility daily, and completes inventory and related paperwork. On-the-job orientation and training are provided. The role requires communicating with customers and coworkers in person and by phone, entering orders on a computer keyboard or touchscreen, handling payments and making change, and following written instructions. Work takes place in a food-service environment with exposure to varying outdoor weather, changing temperatures, food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, and moving mechanical parts. In-store temperatures range from approximately 36 degrees in the cooler to 90 degrees or higher in some work areas. Most tasks are performed standing, with frequent walking over short distances and continuous reaching and hand use. The position also involves handling deliveries and supplies, bending, occasional crouching, and infrequent stair or ladder use. Paperwork is generally completed seated at a desk or table.
Requirements
- Ability to comprehend and give correct written instructions.
- Ability to communicate verbally with customers and coworkers to process orders in person and over the phone.
- Ability to add, subtract, multiply, and divide accurately and quickly, using a calculator if needed.
- Ability to make correct monetary change.
- Verbal, writing, and telephone skills to take and process orders.
- Motor coordination between eyes and hands/fingers to make precise movements rapidly and accurately.
- Ability to enter orders using a computer keyboard or touchscreen.
- Ability to perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
- Ability to handle delivery cases weighing up to 50 pounds and perform the listed physical tasks, including standing, bending, reaching, carrying, and occasional climbing.
Responsibilities
- Operate all equipment.
- Stock ingredients from the delivery area to storage, work areas, and the walk-in cooler.
- Prepare products.
- Receive and process telephone orders.
- Clean equipment and the facility daily.
- Take inventory and complete associated paperwork.
- Communicate with customers and coworkers in person and by telephone to process orders.
- Handle monetary transactions and make correct change.
- Unload deliveries and move, carry, and stock ingredients and supplies.
- Perform other store tasks such as changing sign prices, washing walls, and maintenance when required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
