Customer Service Rep (02766) - 797 E. Algonquin Rd.

Domino's Franchise•Algonquin, IL

1d•Onsite

About The Position

Domino’s Customer Service Representatives provide friendly, efficient service while helping prepare and serve high-quality pizzas. They take and process orders by phone and in person, address customer concerns, handle cash, and may upsell products. The role also includes food preparation, portion control, food safety and hygiene, stocking, inventory, cleaning, and operating store equipment. Team members receive in-store training and support from a manager or teammate. The position may be part-time or full-time, and the company describes opportunities for career growth from customer service into management and franchise ownership.

Requirements

Ability to comprehend and provide correct written instructions.
Ability to communicate verbally with customers and coworkers, including by telephone.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to use a computer keyboard or touch screen to enter orders.
Ability to work alone and with others, perform repetitive tasks, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to stand for most tasks and walk short distances for short durations.
Ability to lift and handle deliveries and supplies weighing up to 50 pounds, and carry items including pizza sauce weighing 30 pounds.
Ability to push or pull trays on dollies, and occasionally climb stairs or a ladder, bend, crouch, squat, and reach continuously.
Ability to use hands continuously and frequently use one or both hands; shaping dough requires frequent, forceful use of forearms and wrists.
Ability to talk and hear on the telephone and use near- and mid-range vision for in-store tasks.
Ability to perceive depth and differentiate between hot and cold surfaces.
Ability to work in varying and sometimes adverse weather, changing temperatures, food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, and moving mechanical parts.

Responsibilities

Demonstrate a friendly, positive attitude and strong customer service skills.
Take orders over the phone and in person, and receive and process telephone orders.
Address customer concerns and communicate with customers and coworkers to process orders.
Handle cash and make correct monetary change.
Upsell products.
Prepare high-quality pizzas and other products; control food portions and follow hygiene and food-safety practices.
Stock ingredients and supplies from delivery areas to storage, work areas, and the walk-in cooler.
Operate equipment and enter orders using a computer keyboard or touch screen.
Take inventory and complete associated paperwork.
Clean equipment and the facility, perform general cleaning duties, and remove trash or complete other outside tasks.
Unload deliveries, move supplies and ingredients, and stock shelves.
Perform other store tasks such as changing prices on signs, washing walls, or maintenance as needed.