Customer Service Rep(07756) - 2858 Thunder Dr.
About The Position
The Customer Service Rep operates equipment, stocks ingredients and supplies, prepares products, receives and processes telephone orders, takes inventory, completes paperwork, and cleans equipment and the facility. On-the-job orientation and training are provided. The role involves communicating with customers and coworkers in person and by telephone, entering orders using a computer keyboard or touch screen, handling payments, and performing a range of food preparation, stocking, cleaning, and delivery tasks. Work is primarily performed standing in a store environment, with some paperwork completed while seated. Conditions may include changing indoor and outdoor temperatures, food odors, cornmeal dust, cramped spaces, hot surfaces, sharp edges, and moving mechanical parts. The work also involves frequent hand use and reaching, bending, lifting and carrying supplies, and occasional crouching, climbing, or navigating stairs. Delivery duties require driving within a designated area and carrying orders to customers.
Requirements
- Ability to comprehend and give correct written instructions.
- Ability to communicate verbally with customers and coworkers to process orders by telephone and in person.
- Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
- Ability to make correct monetary change.
- Verbal, writing, and telephone skills to take and process orders.
- Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
- Ability to use a computer keyboard or touch screen to enter orders.
- Ability to perform repetitive tasks, work alone and with others, work under stress, meet quality control standards, deal with people, analyze and compile data, and make judgments and decisions.
- Ability to meet the physical demands described, including standing for most tasks, frequent reaching and hand use, and lifting or carrying supplies weighing up to 50 pounds.
- Ability to drive for delivery duties within a designated delivery area.
Responsibilities
- Operate all equipment.
- Stock ingredients from the delivery area to storage, work areas, and the walk-in cooler.
- Prepare products.
- Receive and process telephone orders.
- Take inventory and complete associated paperwork.
- Clean equipment and the facility approximately daily.
- Communicate with customers and coworkers to process orders over the phone and in person.
- Enter orders using a computer keyboard or touch screen.
- Handle payments and make correct monetary change.
- Unload deliveries and move ingredients and supplies to storage and work areas.
- Deliver pizzas within a designated delivery area.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
